Ordering Information

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Ordering online

We accept Visa, Mastercard, Discover, and American Express for online orders made through our secure checkout. This is the fastest and easiest way to place your Pololu order, and most of our customers choose to order this way. For maximum security, your credit card number is encrypted with high-grade 256-bit encryption while it is sent over the internet directly to our credit card processor. Your credit card number is never stored on our servers, and it is not visible to us in any way.

You may also choose to pay with PayPal, which is a site used by thousands of online stores to allow you to make secure purchases over the web using a credit card or even your checking account. If you select PayPal, you will be directed to PayPal at the end of the checkout process, where you can enter your payment information or pay with existing funds in your PayPal account. Please see the PayPal help center if you have more questions about how PayPal works.


If an item in your cart is out of stock, you will be notified that the item is on backorder before you begin the checkout process. We ship backordered items as soon as possible; if you are concerned about how long it will take for a backordered item to become available, please contact us.

You have two options for how to handle the shipment of your backorders:

Payment methods:

We do not take phone orders

We do not accept orders by phone. If you have a requirement that is not handled by our web site, such as ordering customized products or checking on or canceling backordered items, please contact us to make special arrangements. Please note that our web site will provide you with all of your shipping options after you enter your shipping address; you can also use the web site to place local pick-up (will-call) orders (we will call you when your order is ready for pickup).

Local pick-up (will-call)

For local customers, as long as your shipping address is in Clark County, Nevada, you will see a customer pick-up option in your shipping options. If you happen to be in town and would like to pick up your order, please use our address as your shipping address (be sure to still include the correct billing address associated with your credit card to avoid delays in your order; also, note that you will save on shipping costs but will have to pay Nevada sales tax). We will call you when your order is ready for pickup. You must place your order online by 2 PM Pacific time to pick up the same day. We are generally open from 9:00 AM – 4:00 PM for pick-ups.

Same-day shipping

Orders received by 5 PM Eastern (2 PM Pacific) on a business day will be shipped the same day; orders received after that time will be shipped the next business day. We will send you a shipment confirmation email with your package tracking number (if available) after we ship your order.

Your shipping options will be presented to you in step 2 of checkout (after you provide your shipping address and before you provide any payment information). The shipping charge depends on the shipping method chosen, your items, and the shipping address. Shipping charges are final and will not be adjusted based on actual package size or weight.

Shipping within the United States

We offer shipping via FedEx, UPS, and the US Postal Service (USPS). For high-valued orders, we highly recommend shipping via FedEx or UPS so that your packages are trackable and insured.

Note: Most shipping services suspended their service guarantees during the pandemic, and some of these guarantees still remain suspended. For the latest information, please see the USPS, FedEx, and UPS websites.


All FedEx shipping methods are trackable and insured.


All UPS shipping methods are trackable and insured.

United States Postal Service (USPS)

Free shipping within the United States

Free shipping is available on orders shipping within the United States in several ways:

Note: Free shipping is not available for products being rationed.

The shopping cart shows the free shipping eligibility of each item in the cart with the free shipping truck icon. If every item in the cart is eligible for free shipping, you will be presented with a “Free Shipping” shipping option during checkout. Free shipping will be shipped by a carrier and service we select, which will typically be the lowest-cost (and often slowest) service. Currently, that would likely be Ground Advantage through the US Post Office or a ground service by FedEx, depending on the contents of the order.

Free add-on shipping within the United States

Some items are eligible for free add-on shipping for orders within the United States. These are typically very light items that should not significantly impact our shipping cost, and we pass on those savings to you. No additional shipping will be charged for these items, independent of your shipping method. Orders that consist only of free add-on shipping items will cost the minimum shipping cost for each service as the item sizes and weights will not be added to the shipping cost calculation. Orders with at least one free shipping item and the rest free add-on shipping items will have a free shipping option.

If you see a product that you feel should be eligible for free add-on shipping but is not, please contact us, and we can evaluate the product’s eligibility.

Sales tax

Many US states now require us to collect sales tax, and our website will automatically add in the appropriate sales tax for orders shipping to those states. If your order should be tax exempt, we require documentation from your shipping state specifically exempting you from sales tax there. You can email your documentation to us at sales@pololu.com before placing your order, and we will set you up with an account that is exempted from sales tax in your specific shipping state. Alternatively, you can place your order first without sales tax by selecting the tax-exempt option at checkout, and you will then need to email us your exemption documentation so we can finish processing your order without sales tax. Sales tax is not refundable once an order has shipped, so if your order should be exempt from sales tax, please confirm that the listed tax amount is zero before you place your order.

International orders

We are happy to ship orders internationally, but for faster service (and potentially less expensive shipping options), you might try one of our international distributors. If you prefer to order from us directly, please read the following information about your shipping options carefully and contact us if you have any questions.

Note: Most shipping services suspended their service guarantees during the COVID-19 pandemic, and some of these guarantees still remain suspended. For the latest information, please see the DHL, FedEx, UPS, and US Postal Service websites.

Important disclaimers for international customers

For the most part, our international packages arrive safe and sound, though sometimes they can be delayed (potentially for weeks) depending on the selected shipping method and the destination country’s customs regulations. We highly recommend you select a trackable, insured shipping method if shipping outside of the USA. We have found that FedEx, UPS, and DHL are generally more reliable than the US Postal Service (USPS), but you can contact your local customs, FedEx, UPS, DHL, and post offices to see what will work best for your particular situation (depending on whether you are a business or buying more than a certain amount, one shipping carrier might be better than the other). Please read the following disclaimers carefully and contact us if you have any questions.

  • No guaranteed international deliveries: Unfortunately, delivery times to international destinations are NOT guaranteed due to the unpredictability of time spent in customs. Customs might delay delivery for six weeks or more depending on your country’s regulations. Please contact your local customs office for more information.
  • Customs fees and taxes: All international duties, taxes, brokerage fees, and any other fees associated with customs clearance or international imports are your responsibility. We do not know what additional import fees the destination country might impose on the shipment, and these fees are NOT included in our shipping charges. Please contact your local customs office and FedEx, UPS, DHL, or US Postal Service for an estimate of any additional fees.
  • Tracking and insurance: Some shipping methods listed below are not insured or trackable. You are solely responsible for taking the risk of sending any products uninsured and without tracking.
    • If you select an untrackable shipping option via USPS, there is no way to know where your package is during transit. If the package was insured, and you do not receive it, you must wait until USPS deems the package lost before you can file an insurance claim. Please contact USPS to find out how long you have to wait until a package is officially lost (typically at least 30 days).
    • By selecting an uninsured shipping option, you agree that if the package is lost, damaged, or stolen in transit, you will not hold Pololu Corporation responsible for the loss. We will not re-ship the item for free, we will not provide a refund, and we will not provide a credit.
    • If your package is insured and it is lost, damaged, or stolen in transit, you might have to wait for up to 12 weeks for FedEx, UPS, DHL, or the US Postal Service to process your claim. We will do our best to make sure they process your claim in a timely manner, but sometimes it can take up to three months depending on the situation. We will refund you the amount paid by the claim once it has been processed. We will not provide a refund unless FedEx, UPS, DHL, or USPS pays the claim. Please contact FedEx, UPS, DHL, and USPS for information on what their insurance covers and how long a package must be delayed before they deem it lost.
  • Recommended shipping options: We generally recommend that you select an insurable, trackable shipping method via FedEx, UPS, or DHL, especially for high-valued orders. Please contact your local customs, FedEx, UPS, DHL, and post offices to determine the best shipping method for your situation.

FedEx: International

UPS: International

DHL Express (international orders only)

United States Postal Service (USPS): International

You can also order Pololu products from our international distributors.

Availability of products

Although we update our online stock quantities daily, we cannot guarantee that the stock quantities are correct at any given moment. Therefore, placement of an order online does not guarantee that the items you ordered will be available. If any of your order items is out of stock, we will hold your order and contact you for instructions on how you would like to proceed.

Pololu privacy policy

Your privacy is important to us. We will not sell or give your personal information to third parties unless required by law or required to execute your orders (e.g. giving your shipping address to FedEx to ship you your package).

Pololu return and cancellation policy

Pololu return and cancellation policy for standard products

Customer satisfaction is a top priority for us, and we will try our best to ensure that you have a fun, positive experience with our products. However, because of the nature of our products, we cannot accept returns of partially (or completely) assembled kits and unpackaged items. We will accept returns of new, un-opened items in their original packaging within 30 days of the order date, but you will have to pay for the return shipping and a $3 + 15% restocking fee. The initial shipping charge is not refundable. If you do decide to make a return, please contact us to obtain a return merchandise authorization (RMA) code. We do not accept returns of batteries and AC adapters.

You can cancel an order free of charge if we receive your cancellation request before your order is processed. However, once the credit card company has processed your payment, they charge us a fee, so there is a 3.5% credit card processing fee to cancel an order if we receive your request after your payment has been processed. Please contact us as soon as possible if you would like to cancel or change your order.

Please contact us if you need replacement components or troubleshooting assistance.

Pololu return and cancellation policy for SMT stencils

Because SMT stencils designs are specific to each customer, partially made stencils or returned stencils have little or no value to anyone else. Therefore, we do not accept returned stencils, and order cancellations are more expensive than for non-custom orders. If you cancel an order prior to approving the preview file, we will refund half of the stencil price and the entire shipping charge. If you cancel after approving the preview file but before the stencil ships, we will refund only the shipping charge.

Pololu return and cancellation policy for custom laser-cut parts

Because custom laser-cut parts are specific to each customer, partially cut pieces, laser cutting files, and returned parts have little or no value to anyone else. Therefore, we do not accept returned laser-cut parts, and order cancellations are more expensive than for non-custom orders. If you cancel a custom laser cutting order, the refund amount depends on how much of the order we have processed:

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